Front Desk Agent

Position Overview

The Front Desk Agent serves as a first point of contact for customers and visitors. This position provides reception and administrative support while helping ensure that calls, visitors, appointments, and customer requests are handled professionally and efficiently.

Key Responsibilities

• Welcome customers and visitors in a professional manner
• Answer incoming phone calls and direct them to the appropriate team member
• Assist with appointment scheduling and confirmations
• Respond to general questions and customer requests
• Maintain an organized reception area
• Enter and update customer information in company systems
• Receive and relay messages accurately
• Provide general administrative support to the office team

• Friendly and professional communication style
• Strong customer service skills
• Good organization and attention to detail
• Basic computer and data-entry skills
• Ability to manage multiple tasks in a busy environment
• Dependable and punctual
• Previous receptionist or customer service experience is preferred but not required