Customer Service Representative

Position Overview

The Customer Service Representative provides professional support to customers by answering questions, handling requests, coordinating appointments, and assisting with follow-up. This position plays an important role in maintaining a positive customer experience.

Key Responsibilities

• Respond to customer inquiries by phone, email, and in person
• Provide accurate information about company services and processes
• Assist with scheduling and appointment confirmations
• Document customer interactions and update records
• Follow up on customer requests in a timely manner
• Communicate customer concerns to the appropriate team member
• Assist with resolving routine customer questions
• Maintain a professional and welcoming customer service environment

• Strong verbal and written communication skills
• Friendly and professional approach
• Good organizational and problem-solving skills
• Basic computer and data-entry skills
• Ability to manage multiple customer requests
• Reliable and punctual
• Previous customer service experience is preferred but not required