Customer Service Representative

Position Overview

We are seeking a Customer Service Representative to provide professional and helpful support to customers. This position is responsible for answering questions, coordinating customer requests, maintaining accurate information, and helping ensure a positive customer experience.

Key Responsibilities

• Respond to customer questions by phone, email, and in person
• Provide accurate information about company services and processes
• Assist with scheduling appointments and coordinating customer requests
• Document customer interactions and update records as needed
• Follow up on customer inquiries in a timely manner
• Communicate customer needs to the appropriate team members
• Maintain a professional and welcoming customer service environment

Strong verbal and written communication skills

• Professional and courteous approach to customer interactions
• Good organization and attention to detail
• Basic computer and data-entry skills
• Ability to manage multiple customer requests
• Previous customer service experience is helpful but not required