Customer Account Representative

Position Overview

We are seeking a Customer Account Representative to support customer relationships, coordinate appointments, and ensure a positive service experience. This role serves as a key point of contact for customers from initial inquiries through ongoing project communication.

Key Responsibilities

• Assist customers with account-related questions and service inquiries
• Schedule consultations and follow-up appointments
• Maintain accurate customer records and documentation
• Coordinate communication between customers and internal teams
• Provide updates regarding appointments and service schedules
• Resolve routine customer concerns or direct them to the appropriate department
• Support general office and administrative operations

• Strong communication and customer service skills
• Professional and organized approach to customer interactions
• Basic computer skills, including email, Microsoft Office, and data entry
• Strong attention to detail and multitasking abilities
• Previous customer service or administrative experience is preferred but not required